Customers engagement & internet usage

Merging convincing design with digital innovative vision for businesses customers’ engagement:

Banks and insurance companies have been facing financial crises and are enforced to prepare for an improved future. Based on this they need to; create an engaged customers experience, put their customers as their first priority, and work on retaining present customers more than searching for new customers. Building relationship and provide a personalized service through keeping customers engaged and through appreciating their needs can be achieved by creating a link that focus on prioritizing customer lifetime value, deliver a clear view of what matters to them and where should business focus to keep customers experience high and improve their service.

The CEO customer service guide:

Serving customers is one of the most delicate issues in the business cycles to maintain its continuity and development, because corporates who deliver customers are as important as to what they deliver. Moores Rowland explores basics of customers’ interaction, assuring application customer- centric business models techniques, to achieve the ideal corporate’s outcome. We look into mindset attitude, customer communication, improving innovative business platforms and create awareness on planning and business growth processes, through deep listening and analyzing the corporates’ customers’ reviews and surveys.

How corporates achieve and sustain G&A cost reductions:

Many CEOs believe that their corporates can achieve better results in controlling their general and administrative expenses, however only very few are able to retain and improve their G&A with its ratios to sales and revenues and most importantly few of these companies are able to sustain and continue maintaining their cost reduction for several years. Cost reduction is harder than many CEOs believe since growth is linked to expansion costs and employment of people which leads to additional G&A while cost reductions is linked to headcount job reductions and rationalizing the expansion plans.

Fostering a corporate data-driven culture:

Front line employees and business associates across corporations drive data decisions and actions into corporations, and they are the only people who can provide the image and provide differentiated customer service. Data that enables deep analysis enables corporates to use fact based decisions and achieve business strategies. Accurately analyzed data enables corporates to take accurate decisions in product development, risk management, marketing structures, customer relations and pricing tactics. Data can change the main fundamentals in any company. Based on above corporates have to concentrate on the business culture, applied technology, data framework, data analysts and management infrastructure.

Transform corporates strategies with better insights:

Economic challenges are hammering corporates in achieving growth since today’s business rely more and more on adopting creative approaches in retaining talents instead on relying on talent management strategies and aligning full productivity with business strategy. A data driven strategy enables corporates to add value on its business strategy. Using the power of data may enable corporates to increase its competitive advantage and visualize exciting software packages. The continuous increasing speed in the generated data created a dominant business analysis environment. Talent and proper techniques can convert dry facts and figures into strategies and plans.

OECD CBC report on digital tax data exchange:

The OECD report issued under Action 13 on a Country-by-Country basis on Reporting Implementation where it emphasizes on, from the tax administration to secure and assure the protection of Tax information whether in printed or digital forms, and apply security measurements to protect information from media access and unauthorized users, from the moment they receive the information, as well as explains on how to destroy or sanitize the digital information.

The CEO customer service guide:

Serving customers is one of the most delicate issues in the business cycles to maintain its continuity and development, because corporates who deliver customers are as important as to what they deliver. Moores Rowland explores basics of customers’ interaction, assuring application customer- centric business models techniques to achieve the ideal corporate’s outcome. We look into mindset attitude, customer communication, improving innovative business platforms and create awareness on planning and business growth processes, through deep listening and analyzing the corporates’ customers’ reviews and surveys.

How corporates achieve and sustain G&A cost reductions:

Many CEOs believe that their corporates can achieve better results in controlling their general and administrative expenses, however only very few are able to retain and improve their G&A with its ratios to sales and revenues and most importantly few of these companies are able to sustain and continue maintaining their cost reduction for several years. Cost reduction is harder than many CEOs believe since growth is linked to expansion costs and employment of people which leads to additional G&A while cost reductions is linked to headcount job reductions and rationalizing the expansion plans.